Privacy Policy

Effective Date: July 31, 2026  ·  Last Updated: July 31, 2026

11X The Cleaning Services LLC (“11X,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit 11xclean.com (the “Site”), contact us by phone, text, or email, or use our pressure washing, soft washing, and paver sealing services in Bradenton, Sarasota, and surrounding Florida communities — and how we use, share, and protect that information.

By using our Site or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Site.

1. Information We Collect

Personal Information You Provide

We collect personally identifiable information (“PII”) that you voluntarily provide to us when you request a free estimate, book a service, call or text (941) 600-3912, email us, or otherwise communicate with us. This information may include:

• Your name and contact details (phone number, email address, mailing address)
• Your property address and details about the services you’re requesting (roof type, driveway size, paver area, etc.)
• Photos of your property that you send us for quoting purposes
• Payment-related information needed to process deposits and invoices
• The contents of messages, reviews, or feedback you send us

Information Collected Through Online Collection Tools

We use various online collection tools — including contact and quote-request forms, cookies, analytics services, click-to-call and click-to-text links, and similar technologies — to collect both personally identifiable information and non-identifying information. We use these tools to maximize and personalize your user experience, respond to your requests faster, remember your preferences, understand how visitors use our Site, and improve our services and marketing. Information collected automatically through these tools may include:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, referring website, and links clicked
• General geographic location (city/region level)
• Campaign and traffic-source data (for example, whether you found us through a search engine, ad, or referral link)

2. How We Use Your Information

We use the information we collect to:

• Provide free estimates and deliver the exterior cleaning services you request
• Schedule appointments, process deposits, and send invoices or receipts
• Respond to your calls, texts, emails, and form submissions
• Send service reminders, follow-ups, and — with your consent — promotional offers such as new-customer and returning-customer discounts
• Personalize and improve your experience on our Site
• Analyze Site traffic and marketing performance so we can serve our community better
• Protect our business, prevent fraud, and comply with legal obligations

3. Calls & Text Messages

When you call or text (941) 600-3912, you consent to receive replies from us by phone or SMS regarding your estimate, scheduling, and service. Message and data rates may apply depending on your carrier. You can opt out of text communications at any time by replying STOP, and we will honor your request promptly. We do not sell your phone number to third parties.

4. Cookies & Tracking Technologies

Cookies are small text files stored on your device that help our Site function and help us understand how visitors use it. We and our third-party service providers may use cookies, pixels, and similar technologies for essential Site functions, analytics, and advertising measurement. Most web browsers allow you to control or delete cookies through your browser settings. Disabling cookies may affect some features of the Site, but you can still contact us directly by phone or text for a free estimate.

5. Third-Party Services

We work with trusted third-party providers who help us operate our Site and business, such as website hosting, analytics providers, payment processors, and font and content-delivery services. These providers may process limited information on our behalf and are only permitted to use it to perform services for us. Our Site may also contain links to third-party websites (such as review platforms or social media); we are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

6. How We Share Information

We do not sell your personal information. We only share personal information in the following limited circumstances:

• With service providers who help us run our business, as described above
• When required by law, court order, or governmental request
• To protect the rights, property, or safety of 11X, our customers, or others
• In connection with a business transfer, such as a merger or sale of company assets, in which case this policy will continue to apply to your information

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security. Please avoid sending sensitive information (such as full payment card numbers) through unsecured channels like standard email or text.

8. Data Retention

We retain personal information only as long as necessary to provide our services, maintain accurate business and tax records, resolve disputes, and comply with legal obligations. When information is no longer needed, we delete or de-identify it.

9. Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your personal information, subject to legal record-keeping requirements
• Opt out of marketing communications at any time (reply STOP to texts or use the unsubscribe link in emails)

To exercise any of these rights, contact us at 11xTheCleaningServicesLLC@gmail.com or call/text (941) 600-3912. We will respond within a reasonable timeframe as required by applicable law.

10. Children’s Privacy

Our Site and services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, we’re easy to reach: